At HMDD, we are committed to delivering premium-quality fashion to our customers with a smooth, transparent, and reliable shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered, so you know exactly what to expect when shopping with us. By placing an order on our website, you agree to the terms described below.

Order Processing Time

Once an order is successfully placed and payment is confirmed, our team begins processing it promptly. Orders are typically processed within 2–5 business days. This processing period includes order verification, quality checks, packaging, and preparation for shipment.

Please note that processing times may be slightly extended during peak seasons, promotional sales, holidays, or due to unforeseen circumstances. We always strive to process orders as quickly as possible while maintaining strict quality standards.

Shipping Time & Delivery Estimates

HMDD offers shipping to multiple regions, ensuring our customers can enjoy our collections worldwide. After your order has been processed and dispatched, the estimated delivery time is generally 10–15 business days, depending on your location and local courier operations.

Delivery timelines may vary due to factors such as:

  • Destination country or region
  • Customs clearance procedures
  • Weather conditions
  • Local courier delays

While we work closely with reliable shipping partners, delivery times are estimates and not guaranteed. HMDD is not responsible for delays caused by customs authorities or courier services beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location, order size, and shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase, ensuring full transparency with no hidden charges.

From time to time, HMDD may offer free shipping promotions or discounted shipping rates as part of special campaigns. These offers are subject to specific terms and will be clearly communicated on our website.

International Shipping & Customs

HMDD proudly ships internationally. However, international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

Customs policies vary widely by country, and HMDD has no control over these charges. We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. This allows you to monitor the progress of your shipment in real time.

Please allow 24–48 hours for tracking information to update after dispatch. If you experience any issues with tracking updates, our customer support team is always available to assist you.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information at checkout. HMDD is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply to resend the package. In some cases, refunds may exclude the original shipping cost.

Lost, Stolen, or Damaged Packages

At HMDD, we take great care in packaging our products securely. However, once an order has been handed over to the shipping carrier, responsibility for delivery lies with the courier.

  • Lost Packages: If your package appears lost in transit, please contact us so we can assist with an investigation through the carrier.
  • Stolen Packages: HMDD is not responsible for stolen packages marked as delivered by the courier.
  • Damaged Items: If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the packaging and product.

We will review each case individually and work toward a fair resolution.

Partial Shipments

In some situations, your order may be shipped in multiple packages due to stock availability or logistics. If this occurs, you will receive separate tracking details for each shipment at no additional cost.

Changes & Order Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

HMDD reserves the right to cancel orders suspected of fraud or violations of our store policies.

Customer Support

Your satisfaction matters to us. If you have any questions about shipping, delivery status, or related concerns, our customer support team is ready to help. We aim to respond to all inquiries promptly and professionally.

HMDD reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing HMDD. We appreciate your trust and look forward to delivering style straight to your doorstep.